Rectification of ABC DTV Network Outages

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Number: D56/2017

Date: 26 October 2017

Relevant: Christmas Island and Cocos (Keeling) Islands

Topic: ABC Network Outages

As advised in Community Bulletin D51/2017 on 6 October 2017, there is currently an outage to all ABC Digital TV (DTV) services on Christmas and Cocos (Keeling) Islands, which has been in effect since 3 October 2017. This outage has been caused by the ABC Broadcaster making an operational change to the signal beam that services the whole of Australia for ABC DTV content.

The Broadcast Maintenance contractor Cocos Communications and IT (CCIT), in conjunction with the Indian Ocean Territories Administration, has identified and procured a technical solution to the problem. CCIT will bring replacement hardware to both Christmas and the Cocos (Keeling) Islands on Saturday 28 October 2017 and immediately commence restoring the services. It is expected that ABC DTV services will be returned to service on both islands by the 4 November 2017.

CCIT has further advised that a similar change in broadcast signals is scheduled to occur for SBS stations on Friday 24 November 2017. In preparation, further hardware has been ordered to migrate these services prior to the signal change date, to avoid any outages. Due to the specialist nature of this particular equipment, it has had to be procured from Poland. IOTA and CCIT are closely monitoring delivery dates to meet the SBS deadlines and will advise if there are any unforeseen delays which prevent the early migration of services.

The community is reminded that this outage does not affect any other services, and any outages on commercial stations, SBS or FM radio services should continue to be reported to the email address Residents are encouraged to record this email address, as it is the only monitored account relating to TV and radio services on the island. Notification of outages through this address ensures action is taken to resume services as soon as possible.

Leon Mills