Fact Sheets on Services available through WA Government Agencies

Many state-government type services are delivered in the Indian Ocean Territories through Service Delivery Arrangements (SDAs) with the Western Australian Government. Forty-two agencies in WA deliver services to the IOT, ensuring that residents have access to services comparable to those received by similar communities on the Australian mainland.

A three-year project commenced in 2014–15 to review and renegotiate all SDAs, ensuring they are modern, up-to-date and deliver quality and timely services. Consultation with the communities have helped to identify key needs for inclusion in new SDAs. Seven new multi-year agreements were successfully negotiated during 2014–15, with a further 16 SDAs negotiated in 2015–16.

As new SDAs are negotiated, Fact Sheets are developed, added to this page and made available on-island. These Fact Sheets provide information about the services available through SDAs and how IOT residents can access them.

  • If you have any comments or feedback on the Fact Sheets, please use the IOT Community Feedback form.
  • If your feedback relates to a service provided by a third party, please contact that provider directly in the first instance. All service providers that provide services in the Indian Ocean Territories have feedback and complaints procedures that will likely be able to assist you with your enquiry.
  • If you have not contacted a service provider first, the Australian Government will, where appropriate, refer your correspondence to the responsible service provider.
  • If you have contacted a service provider but would like to submit community feedback to the Department, please include details of the response you have received.
DepartmentEnglishChineseMalayCocos Malay
Department of Agriculture and Food Western Australia (DAFWA) DOCX: 599 KB PDF: 170 KB ReadSpeaker Available shortly Available shortly Available shortly
Department of the Attorney General (DotAG) DOCX: 601 KB PDF: 171 KB ReadSpeaker Available shortly Available shortly Available shortly
Department of Commerce DOCX: 497 KB PDF: 85 KB ReadSpeaker DOCX: 500 KB PDF: 277 KB ReadSpeaker DOCX: 489 KB PDF: 228 KB ReadSpeaker DOCX: 608 KB PDF: 205 KB ReadSpeaker
Department of Culture and the Arts (DCA) DOCX: 599 KB PDF: 182 KB ReadSpeaker Available shortly Available shortly Available shortly
Department of Environment Regulation DOCX: 472 KB PDF: 57 KB ReadSpeaker DOCX: 475 KB PDF: 205 KB ReadSpeaker DOCX: 466 KB PDF: 182 KB ReadSpeaker DOCX: 585 KB PDF: 170 KB ReadSpeaker
Department of Finance DOCX: 470 KB PDF: 60 KB ReadSpeaker DOCX: 473 KB PDF: 209 KB ReadSpeaker DOCX: 464 KB PDF: 177 KB ReadSpeaker DOCX: 584 KB PDF: 168 KB ReadSpeaker
Department of Fire and Emergency Services (DFES) DOCX: 600 KB PDF: 184 KB ReadSpeaker Available shortly Available shortly Available shortly
Department of Fisheries DOCX: 494 KB PDF: 79 KB ReadSpeaker DOCX: 496 KB PDF: 260 KB ReadSpeaker DOCX: 486 KB PDF: 221 KB ReadSpeaker DOCX: 605 KB PDF: 200 KB ReadSpeaker
Housing Authority DOCX: 601 KB PDF: 182 KB ReadSpeaker Available shortly Available shortly Available shortly
Insurance Commission of Western Australia (ICWA) DOCX: 599 KB PDF: 167 KB ReadSpeaker Available shortly Available shortly Available shortly
Landgate DOCX: 581 KB PDF: 152 KB ReadSpeaker Available shortly Available shortly Available shortly
Department of Lands in the Indian Ocean Territories DOCX: 578 KB PDF: 160 KB ReadSpeaker Available shortly Available shortly Available shortly
Legal Aid Commission of Western Australia (LAWA) DOCX: 601 KB PDF: 185 KB ReadSpeaker Available shortly Available shortly Available shortly
Department of Local Government and Communities DOCX: 493 KB PDF: 69 KB ReadSpeaker DOCX: 495 KB PDF: 227 KB ReadSpeaker DOCX: 428 KB PDF: 195 KB ReadSpeaker DOCX: 605 KB PDF: 182 KB ReadSpeaker
Department of Mines and Petroleum (DMP) DOCX: 587 KB PDF: 164 KB ReadSpeaker Available shortly Available shortly Available shortly
WA Museum DOCX: 600 KB PDF: 181 KB ReadSpeaker Available shortly Available shortly Available shortly
Department of Planning (DoP) DOCX: 602 KB PDF: 183 KB ReadSpeaker Available shortly Available shortly Available shortly
Western Australian Planning Commission (WAPC) DOCX: 599 KB PDF: 181 KB ReadSpeaker Available shortly Available shortly Available shortly
Department of Racing, Gaming and Liquor (RGL) DOCX: 578 KB PDF: 161 KB ReadSpeaker Available shortly Available shortly Available shortly
Department of Regional Development DOCX: 601 KB PDF: 186 KB ReadSpeaker Available shortly Available shortly Available shortly
Salaries and Allowances Tribunal DOCX: 600 KB PDF: 169 KB ReadSpeaker Available shortly Available shortly Available shortly
Department of Transport DOCX: 492 KB PDF: 63 KB ReadSpeaker DOCX: 495 KB PDF: 220 KB ReadSpeaker DOCX: 429 KB PDF: 184 KB ReadSpeaker DOCX: 605 KB PDF: 171 KB ReadSpeaker
Department of Water DOCX: 600 KB PDF: 168 KB ReadSpeaker Available shortly Available shortly Available shortly