Service Delivery Arrangements—Fact Sheets

Many state-government type services are delivered in the Indian Ocean Territories through Service Delivery Arrangements (SDAs) with Western Australian (WA) Government Agencies.

Fact Sheets have been developed to provide information about the services available through SDAs and how IOT residents can access them.

  • If you have any comments or feedback on the Fact Sheets, please use the IOT Community Feedback form.
  • If your feedback relates to a service provided by a third party, please contact that provider directly in the first instance. All service providers to the Indian Ocean Territories have feedback and complaints procedures that will likely be able to assist you with your enquiry.
  • If you have not contacted a service provider first, the Australian Government will, where appropriate, refer your correspondence to the responsible service provider.
  • If you have contacted a service provider but would like to submit feedback to the Department, please include details of the response you have received.
ServiceEnglishChineseMalayCocos Malay
Agriculture and food services DOCX: 204 KB PDF: 240 KB ReadSpeaker DOCX: 533 KB PDF: 574 KB ReadSpeaker DOCX: 547 KB PDF: 521 KB ReadSpeaker DOCX: 205 KB PDF: 239 KB ReadSpeaker
Corrective services DOCX: 203 KB PDF: 237 KB ReadSpeaker DOCX: 532 KB PDF: 574 KB ReadSpeaker DOCX: 290 KB PDF: 522 KB ReadSpeaker DOCX: 203 KB PDF: 239 KB ReadSpeaker
Communities services DOCX: 204 KB PDF: 245 KB ReadSpeaker DOCX: 535 KB PDF: 586 KB ReadSpeaker DOCX: 291 KB PDF: 525 KB ReadSpeaker DOCX: 204 KB PDF: 246 KB ReadSpeaker
Crown land management and planning services DOCX: 204 KB PDF: 227 KB ReadSpeaker DOCX: 533 KB PDF: 576 KB ReadSpeaker DOCX: 512 KB PDF: 517 KB ReadSpeaker DOCX: 204 KB PDF: 240 KB ReadSpeaker
Culture and the arts services DOCX: 203 KB PDF: 238 KB ReadSpeaker DOCX: 539 KB PDF: 582 KB ReadSpeaker DOCX: 290 KB PDF: 520 KB ReadSpeaker DOCX: 204 KB PDF: 240 KB ReadSpeaker
Environment protection services DOCX: 203 KB PDF: 237 KB ReadSpeaker DOCX: 532 KB PDF: 565 KB ReadSpeaker DOCX: 290 KB PDF: 519 KB ReadSpeaker DOCX: 204 KB PDF: 236 KB ReadSpeaker
Environmental regulation services DOCX: 619 KB PDF: 242 KB ReadSpeaker DOCX: 599 KB PDF: 688 KB ReadSpeaker DOCX: 599 KB PDF: 610 KB ReadSpeaker DOCX: 620 KB PDF: 242 KB ReadSpeaker
Environmental impact assessment services DOCX: 204 KB PDF: 235 KB ReadSpeaker DOCX: 533 KB PDF: 562 KB ReadSpeaker DOCX: 291 KB PDF: 518 KB ReadSpeaker DOCX: 205 KB PDF: 236 KB ReadSpeaker
Equal opportunity services DOCX: 638 KB PDF: 243 KB ReadSpeaker DOCX: 611 KB PDF: 587 KB ReadSpeaker DOCX: 624 KB PDF: 523 KB ReadSpeaker DOCX: 638 KB PDF: 242 KB ReadSpeaker
Finance services DOCX: 184 KB PDF: 218 KB ReadSpeaker DOCX: 519 KB PDF: 546 KB ReadSpeaker DOCX: 270 KB PDF: 498 KB ReadSpeaker DOCX: 184 KB PDF: 220 KB ReadSpeaker
Fire and emergency services DOCX: 203 KB PDF: 239 KB ReadSpeaker DOCX: 533 KB PDF: 568 KB ReadSpeaker DOCX: 512 KB PDF: 520 KB ReadSpeaker DOCX: 204 KB PDF: 254 KB ReadSpeaker
Fisheries services DOCX: 203 KB PDF: 238 KB ReadSpeaker DOCX: 539 KB PDF: 571 KB ReadSpeaker DOCX: 546 KB PDF: 519 KB ReadSpeaker DOCX: 204 KB PDF: 255 KB ReadSpeaker
Health and disability services complaints DOCX: 204 KB PDF: 241 KB ReadSpeaker DOCX: 540 KB PDF: 589 KB ReadSpeaker DOCX: 547 KB PDF: 522 KB ReadSpeaker DOCX: 204 KB PDF: 239 KB ReadSpeaker
Housing services DOCX: 204 KB PDF: 235 KB ReadSpeaker DOCX: 539 KB PDF: 557 KB ReadSpeaker DOCX: 291 KB PDF: 541 KB ReadSpeaker DOCX: 204 KB PDF: 239 KB ReadSpeaker
Insurance Commission of Western Australia DOCX: 639 KB PDF: 226 KB ReadSpeaker DOCX: 615 KB PDF: 570 KB ReadSpeaker DOCX: 626 KB PDF: 517 KB ReadSpeaker DOCX: 640 KB PDF: 226 KB ReadSpeaker
Justice services DOCX: 203 KB PDF: 235 KB ReadSpeaker DOCX: 539 KB PDF: 570 KB ReadSpeaker DOCX: 547 KB PDF: 520 KB ReadSpeaker DOCX: 203 KB PDF: 236 KB ReadSpeaker
Landgate services DOCX: 204 KB PDF: 241 KB ReadSpeaker DOCX: 541 KB PDF: 573 KB ReadSpeaker DOCX: 540 KB PDF: 520 KB ReadSpeaker DOCX: 204 KB PDF: 244 KB ReadSpeaker
Legal Aid services DOCX: 204 KB PDF: 237 KB ReadSpeaker DOCX: 539 KB PDF: 568 KB ReadSpeaker DOCX: 290 KB PDF: 520 KB ReadSpeaker DOCX: 203 KB PDF: 239 KB ReadSpeaker
Library services DOCX: 203 KB PDF: 239 KB ReadSpeaker DOCX: 539 KB PDF: 566 KB ReadSpeaker DOCX: 290 KB PDF: 519 KB ReadSpeaker DOCX: 203 KB PDF: 241 KB ReadSpeaker
Liquor regulation services DOCX: 205 KB PDF: 240 KB ReadSpeaker DOCX: 533 KB PDF: 572 KB ReadSpeaker DOCX: 291 KB PDF: 519 KB ReadSpeaker DOCX: 206 KB PDF: 242 KB ReadSpeaker
Local government services DOCX: 203 KB PDF: 237 KB ReadSpeaker DOCX: 538 KB PDF: 559 KB ReadSpeaker DOCX: 290 KB PDF: 518 KB ReadSpeaker DOCX: 203 KB PDF: 237 KB ReadSpeaker
Main Roads WA services DOCX: 204 KB PDF: 238 KB ReadSpeaker DOCX: 539 KB PDF: 577 KB ReadSpeaker DOCX: 547 KB PDF: 520 KB ReadSpeaker DOCX: 204 KB PDF: 241 KB ReadSpeaker
Mines, Building and Energy, Consumer Protection and Safety Regulation services DOCX: 208 KB PDF: 386 KB ReadSpeaker DOCX: 548 KB PDF: 644 KB ReadSpeaker DOCX: 544 KB PDF: 566 KB ReadSpeaker DOCX: 209 KB PDF: 304 KB ReadSpeaker
Museum services DOCX: 203 KB PDF: 236 KB ReadSpeaker DOCX: 533 KB PDF: 572 KB ReadSpeaker DOCX: 546 KB PDF: 519 KB ReadSpeaker DOCX: 203 KB PDF: 239 KB ReadSpeaker
Public Trustee services DOCX: 203 KB PDF: 239 KB ReadSpeaker DOCX: 538 KB PDF: 570 KB ReadSpeaker DOCX: 546 KB PDF: 519 KB ReadSpeaker DOCX: 203 KB PDF: 238 KB ReadSpeaker
Regional development services DOCX: 203 KB PDF: 377 KB ReadSpeaker DOCX: 540 KB PDF: 610 KB ReadSpeaker DOCX: 539 KB PDF: 372 KB ReadSpeaker DOCX: 203 KB PDF: 393 KB ReadSpeaker
Salaries and Allowances Tribunal DOCX: 208 KB PDF: 237 KB ReadSpeaker DOCX: 533 KB PDF: 561 KB ReadSpeaker DOCX: 290 KB PDF: 520 KB ReadSpeaker DOCX: 208 KB PDF: 239 KB ReadSpeaker
Sport and recreation services DOCX: 204 KB PDF: 238 KB ReadSpeaker DOCX: 541 KB PDF: 570 KB ReadSpeaker DOCX: 512 KB PDF: 232 KB ReadSpeaker DOCX: 204 KB PDF: 237 KB ReadSpeaker
State Ombudsman services DOCX: 203 KB PDF: 239 KB ReadSpeaker DOCX: 539 KB PDF: 565 KB ReadSpeaker DOCX: 290 KB PDF: 520 KB ReadSpeaker DOCX: 203 KB PDF: 238 KB ReadSpeaker
Training and workforce development services DOCX: 203 KB PDF: 239 KB ReadSpeaker DOCX: 533 KB PDF: 565 KB ReadSpeaker DOCX: 290 KB PDF: 518 KB ReadSpeaker DOCX: 204 KB PDF: 238 KB ReadSpeaker
Transport services DOCX: 639 KB PDF: 227 KB ReadSpeaker DOCX: 620 KB PDF: 576 KB ReadSpeaker DOCX: 626 KB PDF: 515 KB ReadSpeaker DOCX: 640 KB PDF: 227 KB ReadSpeaker
Water regulation services DOCX: 203 KB PDF: 239 KB ReadSpeaker DOCX: 540 KB PDF: 570 KB ReadSpeaker DOCX: 547 KB PDF: 519 KB ReadSpeaker DOCX: 204 KB PDF: 243 KB ReadSpeaker
Water and wastewater services DOCX: 639 KB PDF: 229 KB ReadSpeaker DOCX: 613 KB PDF: 567 KB ReadSpeaker DOCX: 626 KB PDF: 517 KB ReadSpeaker DOCX: 640 KB PDF: 231 KB ReadSpeaker
Western Australian Planning Commission DOCX: 203 KB PDF: 237 KB ReadSpeaker DOCX: 539 KB PDF: 571 KB ReadSpeaker DOCX: 546 KB PDF: 522 KB ReadSpeaker DOCX: 203 KB PDF: 238 KB ReadSpeaker
WorkCover services DOCX: 203 KB PDF: 308 KB ReadSpeaker DOCX: 533 KB PDF: 588 KB ReadSpeaker DOCX: 546 KB PDF: 523 KB ReadSpeaker DOCX: 203 KB PDF: 309 KB ReadSpeaker