ABC DTV Network Outages - Rectified

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Number: D64/2017

Date: 8 November 2017

Relevant: Christmas Island and Cocos (Keeling) Islands

Topic: ABC DTV Network Outages Rectified

The Commonwealth's broadcast maintenance specialist has engineered a solution to source ABC DTV from the VAST platform; the satellite service for remote locations that utilises the larger dishes on both Christmas and the Cocos (Keeling) Islands. Using the larger dishes will result in a higher quality and more resilient picture to end users.

To receive the new ABC DTV service each television set must be re- tuned. Some community members with older or incompatible television sets may not receive ABC DTV (or SBS after 24 November 2017) even after re-tuning and will need to purchase a digital set top box to receive these services. If you have a newer model television, you should receive ABC from today after retuning your set.

The Broadcast Maintenance specialist is still adjusting the service and will continue to do so over the next few weeks. Extra channels are currently being displayed and there may be no electronic program guide. These items should be fixed in the near future.

As advised previously, outages to ABC Digital TV (DTV) on Christmas and the Cocos (Keeling) Islands have been experienced since 3 October 2017. These outages have been caused by the ABC Broadcaster making an operational change to the radio signal beam that services the whole of Australia for ABC DTV.

Notification has been received from SBS that a similar change to their radio signal beam will be occurring on 24 November 2017. With this advanced notice, work is underway to ensure equipment is configured to facilitate a changeover with minimal disruption.

It should be noted that these works should not affect other digital TV channels or AM/FM radio services. Outages on these networks should continue to be reported via email to tvandradio.ccit@cki.cc.

Laga Van Beek
Director
Indian Ocean Territories Administration